Peoples State Bank
  • Wausau, WI, USA
  • Salary
  • Full Time

Health, Dental, Vision, 401k, Profit Sharing, Bank-wide Incentive Program, Flexible Spending Accounts, Life, Disability, Paid Time Off, Paid Holidays

Job Location: 1905 Stewart Avenue, Wausau, WI 54401

Status: Full-time, Exempt (salary)

Hours: Monday - Friday 8:00 AM - 5:00 PM, additional hours may be needed to meet production and customer expectations

Job Summary:

Under the direction of the VP Mortgage Lending, the mortgage operation manager is responsible for the overall operations of processing a loan request to the booking function; ensuring procedures are followed, there is compliance to governmental regulations at all steps, that deadlines are met, and their adherence to quality standards and customer centric expectations.

Primary Duties and Responsibilities:

  • Provides operational leadership to achieve high quality customer service. Monitors production, quality and timeliness of work flow for processing and closing functions; analyzes and monitors departmental workflow; implements policies/guidelines for uniformity and quality standards; ensures compliance to regulatory requirements.
  • Thorough understanding of the mortgage loan processing software for loan origination, credit approval, document preparation, production tracking and general accounting in order to verify and ensure accuracy of the data input/output for loans. Train new employees and troubleshoot known issues when necessary.
  • Reviews and recommends new methods and procedures to make daily operations in the area more efficient.
  • Creates and/or maintains appropriate written departmental operating procedures.
  • Remains current on changes within the legal, regulatory, economic, competitive and technology environments which may affect the mortgages lending operation function.
  • Maintains activity data and prepares weekly and monthly reports required by leadership. 
  • Provides daily coaching, feedback and training to employees to ensure employees are meeting job expectations. Makes recommendations for hiring, promotions, salary increases, and terminations.
  • Helps ensure collaboration between sales and operations functions.
  • Performs other duties as assigned by VP of Mortgage Lending.

Desirable education, experience and skills:

  • Minimum of a high school education with 7-10 years of mortgage lending, underwriting or processing background with a strong aptitude for operational or administrative type work.
  • At least 3 years of supervisory or management experience to lead a team effectively in an ever-changing environment.
  • Strong verbal and written communication skills.
  • Strong analytical and math skills. Competent use of software applications and tools.
  • Working knowledge and understanding of regulatory and compliance issues related to mortgage lending and underwriting.

Peoples State Bank is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion sexual orientation, gender identity, status as a veteran and basis of disability or any other federal or state protected class.

Full Job Description
Peoples State Bank
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