Peoples State Bank
  • Wausau, WI, USA
  • Hourly
  • Internship

Job Location: 1905 Stewart Avenue, Wausau, WI 54401

Hours: Work hours are normal business hours between 8:00 AM - 5:00 PM, Monday - Friday

 

Job Summary:

Provides technical support to all bank employees for IT related issues and problems, including first level troubleshooting, resolution, and documentation. Escalates issues to other team members as required for further assistance. Maintains regular and consistent communication with internal and external customers.

Primary Duties and Responsibilities:

  • Answers IT Help Desk phone calls related to end-user information technology issues and requests for information. Assists the user in troubleshooting and issue resolution.
  • Documents incoming IT Help Desk and requests for assistance by creating 'tickets' in the centralized information technology service management system.
  • Responsible for evaluation and installation of software applications.
  • Responsibilities may extend to aiding in the imaging and deployment of Windows workstations, and minor server administration.
  • Assists in the implementation of information technology projects.
  • Fulfillment of requests for access to information technology and banking systems.
  • Functions as part of a team that provides support for all application software used in the operation of the bank. This includes teller software, loan origination, new accounts, credit, core processing interfaces, MCIF, Internet banking, etc. Support of these systems includes training employees, troubleshooting problems, vendor coordination, and administration tasks in a backup role capacity.

Desirable education, experience and skills:

  • Pursing a college level degree in CIS, MIS, computer networking, IT or computer support desired.
  • Coursework including networking technologies, unified communications and virtualization technologies a bonus.
  • Skills and attitude consistent with delivering excellent service for internal and external customers.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Peoples State Bank
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