Peoples State Bank
  • Wausau, WI, USA
  • Hourly
  • Part Time

Job Location: 1905 Stewart Avenue, Wausau, WI 54401

Hours: Limited Part-time (10-19 hrs/wk) Monday - Friday between the time frame of 8:00 a.m. - 5:00 p.m. including a one month Saturday morning rotation of 8:45 a.m. - 12:00 p.m.


Job Summary:

Provide information and problem resolution for internal and external customers over the phone. Cross-sell products and services via the telephone to customers and prospects. Provide customers friendly, efficient and consistent service, which enhances the profitability of the bank's services.

Primary Duties and Responsibilities:

  • Handles calls with professionalism and follows up on any additional action related to each transaction.
  • Answers questions from callers about bank products and services and makes appropriate recommendations.
  • Cross-sells products and services to customers and identifies opportunities to refer customers to other departments.
  • Handles complaints or situations through effective problem-solving techniques.
  • Performs other customer service duties over the phone such as check ordering and account reconciliation.
  • Completes reports and productivity data for management.

Desirable education, experience and skills:

  • High school diploma or equivalent required plus 3 to 4 years in a customer service and sales environment; or equivalent combination of education and experience. Previous call center or banking experience preferred.
  • Customer service orientation with a desire to help and provide problem resolution for customers.
  • Ability to multi-task, learn and retain information in a fast-paced environment.
  • Ability to use a multi-line phone system and various Microsoft programs such as Word, Excel and Outlook.
  • Excellent skills in listening and speaking in order to communicate effectively with internal and external customers.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Peoples State Bank
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