Peoples State Bank
  • Wausau, WI, USA
  • Part Time

Job Summary:

Under general supervision, provides technical support for computer hardware, software, peripherals, and telephones. Responds to branch and/or departmental requests for installations and general assistance; and acts as an information source to others on matters such as personal computers, printers, and on-line activities. This job class requires knowledge of computer hardware and software systems, and the ability to effectively troubleshoot and resolve a variety of computer problems.

Primary Duties and Responsibilities:

  • Provides technical support for telephones, voicemail, computer hardware, software, and peripherals for bank employees; responds to branch and/or department requests for assistance and installations.
  • Acts as a general information source to others regarding use of personal computers, related workstation hardware and software programs and equipment; telephones and voicemail; responds promptly to incoming calls from network users; logs all reported incidents.
  • Troubleshoots a variety of problems and resolves immediately when possible; refers unsolved problems to appropriate third party vendor; monitors problems.
  • Installs software on local workstations or servers as directed.
    Assists with additions, changes, corrections, and physical moves of existing personal computers and telephone systems;
  • may coordinate efforts with external vendors.
  • Performs other duties as assigned.
  • Confidentiality is required in all phases of employment.

Knowledge, Education and Experience:

  • Pursuing a college level degree in IT, Computer Science, or Programming.
  • Working knowledge of personal computers, hardware, software packages, operating systems, and networks.
  • Excellent communication skills; ability to interact with others to solve problems.
  • Ability to accurately analyze and troubleshoot a variety of computer and telephone/voicemail related problems.
  • Good organizational skills.
  • Ability to maintain composure in stressful situations.
  • Ability to perform heavy lifting.

We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Peoples State Bank
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